Refund and Returns Policy

Effective Date: January 4, 2025

At Sale Pariz, located at 2445 Havanna Street, Greensboro, North Carolina, United States, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy provides detailed information about returning items and receiving refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Condition of Items: Items must be unused, undamaged, and in their original condition, with all tags, labels, and packaging intact.

  • Return Timeframe: Returns must be initiated within 30 days of the purchase date. Returns outside this window may not be accepted.

  • Non-Returnable Items: Certain products are not eligible for return, including:

    • Perishable goods (e.g., food or flowers).
    • Customized or personalized items.
    • Gift cards or store credit.
    • Items marked as “Final Sale” or “Non-Returnable” in the product description.

2. Refund Policy

  • Approval Process: Once we receive your returned item, our team will inspect it and notify you about the status of your refund request.

  • Approved Refunds: If your return is approved, a refund will be issued to your original payment method within 7-10 business days.

  • Partial Refunds: In certain cases, partial refunds may be granted:

    • Items returned in a condition different from how they were received.
    • Missing parts or accessories not due to Sale Pariz‘s error.

  • Refund Timeframe: Depending on your bank or payment provider, refunds may take additional time to appear in your account.

3. Exchange Policy

  • Eligibility for Exchanges: Items can be exchanged for different sizes, colors, or products, provided they meet the same return conditions.

  • Exchange Timeframe: Exchanges must be requested within 30 days of the purchase date.

  • Process: Contact our customer support team to initiate an exchange. If the desired product is unavailable, we will offer a refund or store credit.

4. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer support team at info@salepariz.com or call 336-346-8357 to request a return authorization. Include your order number and reason for the return.

  2. Prepare the Item: Ensure the item is securely packaged in its original packaging to prevent damage during transit. Include your receipt or proof of purchase.

  3. Ship the Item: Use a trackable shipping method to send the item to the return address provided by our support team. Sale Pariz is not responsible for items lost during return shipping.

5. Return Shipping Costs

  • Customer Responsibility: The cost of return shipping is the responsibility of the customer, except in cases of defective or incorrect items.

  • Defective or Incorrect Items: If the return is due to a defect or error on our part, we will provide a prepaid return label or reimburse return shipping costs.

6. Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery. Provide photos of the damaged item and packaging. We will assess the situation and offer a replacement, refund, or repair at no additional cost.

7. Exceptions

  • Late Returns: Returns initiated after the 30-day window may not be accepted or may incur a restocking fee.
  • Unauthorized Returns: Returns without prior authorization from our support team will not be processed.

8. Contact Information

For any questions or concerns about our Refund and Returns Policy, please contact us:

Our dedicated customer service team is available to assist you and ensure a smooth return process.

Sale Pariz is committed to providing a hassle-free return and refund process to enhance your shopping experience. Thank you for choosing Sale Pariz. Your satisfaction is our priority!